Reference

Ketentuan yang Mengatur Akun Anda di rocktogel

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the rocktogel platform.

Berlaku untuk semua akunTransaksi DANA, OVO, GoPayAkses sesuai hukum setempatKetentuan diperbarui berkala
rocktogel Ketentuan yang Mengatur Akun Anda di rocktogel
HUBUNGI KAMI

Cara Menghubungi Tim rocktogel

If any part of these terms is unclear, or if you need to raise a dispute about a transaction or account action, our support team is available around the clock. Players in Bandung and across Indonesia can reach us through live chat, email, or WhatsApp — whichever fits your device and schedule. For account-specific queries, have your registered wallet number ready so we can verify your identity quickly.

Team online

Live Chat

Open the chat widget from any page on rocktogel. Available around the clock for account queries, transaction questions, and terms clarifications.

Email Support

Send your query to our support address for detailed account or policy questions. We aim to respond within one business day for non-urgent matters.

WhatsApp

Reach us on WhatsApp for fast account help. Have your registered DANA, OVO, or GoPay number ready so we can pull up your account straight away.

KEAMANAN AKUN

Bagaimana Kami Menjaga Akun dan Data Anda

Your account data and transaction history are stored with encryption in place. We do not share your personal details or wallet information — including your DANA, OVO, or GoPay account numbers — with third parties outside of what is required to process your transactions. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support. Account retention follows the period required under applicable law; after that period, inactive account data is removed from active systems.

Data Encryption All account data, including wallet details and transaction records, is encrypted at rest and in transit. We do not store raw payment credentials on our servers.
Cookie Policy We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without your consent.
Account Access Control Login requires OTP verification tied to your registered number. If you suspect unauthorised access, contact support immediately to freeze your account.
Data Requests You may request access to, correction of, or deletion of your account data at any time. Submit the request via live chat or email and we will respond within the timeframe required by applicable law.

Pertanyaan Seputar Syarat dan Ketentuan

These are the questions we hear most often about how our terms work in practice — covering your account rights, payment rules, data handling, and what to do if something goes wrong.

We may update these terms at any time. When we do, the revised version is posted on this page with the update date. Continuing to use your account after that date means you accept the changes.

Inactive accounts are retained for the period required under applicable law. After that, account data is removed from active systems. Contact support if you want to close your account sooner.

Your wallet details are used only to process your transactions. We do not sell or share payment information with third parties outside of what is strictly required to complete a deposit or withdrawal.

Contact our support team via live chat or WhatsApp with your transaction reference number. We will review the record and respond with an outcome within the timeframe set out in our dispute process.

Yes. Submit a data access request through live chat or email. We will provide a summary of the personal data and transaction history we hold on your account within the legally required timeframe.

Service availability and specific terms depend on local law and eligible regions. Where a term conflicts with the law in your jurisdiction, it is read down to the minimum extent necessary to comply.